Frequently Asked Questions

Everything you need to know about your Sweets Kendamas experience.

How long does shipping take?

Domestic orders typically arrive within 3-5 business days. For international orders, please allow 7-14 business days depending on your local customs processing.

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene and safety reasons, we cannot accept returns on kendamas that have been played with or have chipped paint.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How do I know which kendama is right for me?

Our 'Boost' shape is perfect for beginners due to its larger cups, while our pro-models are designed for advanced players. Check our size guide on each product page for specific dimensions.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.

Can I track my order?

Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.